More than 10 years ago, one of the biggest
international insurance companies outsourced
the handling of general liability claims,
third-party motor vehicle and own damage claims,
Credit-Card (e.g. purchase protection, travel
cancellation, general accident insurance etc.
), general accident claims, transport and
property damages.
Assekuranz Arnold GmbH took over the handling.
Quotation
from an interview with a member of the
board of one of the big German insurance
companies:
„ The claim settlement
in the range of up to € 30,000 does
not have to be carried out necessarily
by the insurance company itself, but the
companies should rather care about their
product development and client proximity.“ |
Excerpt
from a study by Arthur D. Little on the
topic: „Claims management“:
„Outsourcing will be the biggest
driver in the insurance industry“ |
|
